FAQs

FAQ'S

Mai Bakes currently only delivers to all areas in Klang Valley and Selangor. We’ll keep you updated once we start delivering beyond Klang Valley.

Mai Bakes offers next day deliveries. Please note that to be able to received your cakes the next day, order must be placed by 11am the day before. We do take advance order up to 1 month in advance of the scheduled date of delivery.

We accept customized cakes. Please email us for more information.

We currently accept bank transfers for now. Efforts are being made to enable online bank transfers and payment by credit card.

Refunds can not be granted as the products are perishable. All products are of high quality and made to order as each order comes in. We do not keep a stock of any item. Due to this reason as well, refunds will not be granted.

All of baked treats are made fresh upon order. Your baked treats are meant to be enjoyed within 3-4 days of delivery to you. You may extend that time if you refrigerate your treats in an air tight container. 

The chocolate chip cookies will be fresh at room temperature for up to 3 months in an air tight container. The cookies come in a resealable packaging so it’s best to reuse the same packaging to keep your cookies if you wish to finish them at a later date. We’re quite sure that you’ll finish them in one seating though!

We use halal ingredients and operate from a pork free environment. 

Mai Bakes is owned and operated by Manazil Enterprise (003014732-D). Our office is located at No. 7, Lorong AU 2A/16, Taman Keramat 54200 Kuala Lumpur, Malaysia. Should there be any questions, you could hit us up with your inquiries through maicakesandcookies@gmail.com or call us 011-16745626

Delivery fee is being calculated based on your location. It starts from RM5 up to max RM20.

Should delivery be attempted to the specified shipping address and no one happens to be present at the time of delivery nor respond to the calls or messages, an additional fee of RM20 will be charged for re-delivery. 

Scroll to top